Dynamics 365 Guides

OVERVIEW

Improve productivity with frontline guidance

Use mixed reality to provide detailed guidance when and where you need it

Solve problems and resolve issues in real time with expert eyes on the task at hand.
Author guides specific to your organization that ensure compliance even in the most complex and critical day-to-day processes.

FEATURES

Empower your teams with Guides

Make Teams calls and annotate in 3D

Connect with anyone, anywhere, and allow them to annotate in your physical world.

Access Teams calendars and join meetings

Call people directly from Microsoft HoloLens 2, add participants to a call, or join a scheduled meeting from Guides.

Open shared files from Teams and OneDrive

Share files as holograms and review information in the context of the work.

View screens as holographic windows

View desktop screens that colleagues share during Teams calls, resize the window, and place them anywhere in your space.

Use step-by-step holographic guidance

Guide employees through any procedure while they work.

Align 3D content to the physical world

Use object anchors with 3D content to automatically align it to the physical world, saving time and increasing clarity.

Gain insights with Microsoft Power BI

Analyze performance data to maximize operational efficiency.

View and complete work orders

Complete any task, from initiation to completion, with a fluid workflow using Guides with Dynamics 365 Field Service.

Capture photos and videos

Record real-world procedures and holographic material to add to a guide or share with an expert using an AR headset.

BENEFITS

Businesses are transforming with mixed reality

Learn how remote assistance and informed guidance lead to smoother operations and clear ROI.

20–24%

Improved training productivity

35%

Reduced training materials costs

25%

Improved field technician productivity

PRICING

Empower employees with Guides

Dynamics 365 Guides is available as a standalone application or as part of any Field Service license.

user/month

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Offer on-the-job guidance through step-by-step holographic instructions that help standardize skills, reduce errors, and improve safety.

CUSTOMER STORIES

See how customers excel by expanding their toolkit

A technician in a cleanroom suit and augmented reality glasses analyzing data in front of industrial machinery.

To meet an increased demand for pharmaceuticals, Sanofi used Guides to help make its production lines more streamlined.

Two porsche cars, one blue and one yellow, parked with a city skyline in the background during sunset.

Porsche used HoloLens 2 and Dynamics 365 mixed-reality applications to revolutionize the service experience.

A worker wearing a head-mounted augmented reality device inspects machinery in an industrial setting.

Novo Nordisk used Guides to help improve processes and meet the strict requirements of the pharma industry.

A worker in a safety vest and headset uses a control panel in an industrial setting with complex machinery

Kruger boosted employee productivity by using HoloLens 2 and Dynamics 365 Guides to bring its factory handbook to life.

Trucks refueling at a clean energy station offering liquefied natural gas, under a clear sky.

Clean Energy used Dynamics 365 Remote Assist and HoloLens to accelerate productivity and reduce company travel.

A man wearing headphones works on a laptop at a standing desk in an office, displaying robotics programming on his screen.

Marabu used mixed reality in HoloLens 2 and Dynamics 365 to reduce CO2 as well as travel time and expenses.

RESOURCES

Help your team achieve more with Guides

A scientist in a clean suit adjusts a large, complex machine with cables and glowing blue lights in a high-tech laboratory.

Video

Copilot will simplify the creation and distribution of holographic content.

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Two people using vr headsets work on a complex electronic device with wires and screens in a tech environment.

Video

Capturing and transferring expert knowledge is key to ensure processes run smoothly.

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A technician adjusts cables connected to a complex electronic setup in a laboratory environment.

Video